Chapter 3 Resources – Online Teaching with Zoom

Technical Difficulties Template

If you experience technical difficulties during class:

First, send me a chat note that you’re having technical difficulties and are working to resolve them.

Second, leave the meeting and re-enter. This often resets things and resolves the problem. Before entering the meeting, make sure all of your devices are properly plugged in and Bluetooth devices are connected.

If that doesn’t fix things, exit the meeting again and update your Zoom Client. This is the Zoom software that should be on your computer. Here’s a short video tutorial explaining how to update the software: https://www.youtube.com/watch?v=E7zERcVLUBM

After updating, enter the meeting again to see if this resolved your problems.

If you are still experiencing technical issues, the next step is to reach out to our technical support team at ____________

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